| Summary: | AX: Cannot navigate HTML with Voiceover started | ||||||||
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| Product: | WebKit | Reporter: | BUR <bur> | ||||||
| Component: | Accessibility | Assignee: | Nobody <webkit-unassigned> | ||||||
| Status: | RESOLVED MOVED | ||||||||
| Severity: | Major | CC: | andresg_22, bfulgham, cfleizach, tyler_w, webkit-bug-importer | ||||||
| Priority: | P2 | Keywords: | InRadar | ||||||
| Version: | WebKit Nightly Build | ||||||||
| Hardware: | All | ||||||||
| OS: | iOS 15 | ||||||||
| Attachments: |
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Description
BUR
2022-08-07 23:21:10 PDT
Hi! Thanks for the report. Just to confirm, you're saying that none of the HTML is accessible via VoiceOver? If so, does restarting VoiceOver and the app and trying again provide different results (in other words, is the issue consistent or sporadic)? Are you opening these documents in Safari? We have tried several different HTML-files. They have all been attachments to e-mails. I am not sure what app actually opens an HTML file when activated from an e-mail. I have tried opening the files from both the build-in email-app from Apple, and from Microsoft Outlook for iOs. Even tried installing Google Chrome and switching default browser from Safari to Chrome. No combination works. As soon as you disable Voiceover you can navigate the document, with voiceover running you cannot. I would say: “it is consistent”. Thanks for your additional testing! If you feel comfortable and can spare some more time, it would be helpful to know if you can reproduce this issue on the latest iOS 16 beta. https://beta.apple.com/sp/betaprogram/guide Just installed iOs 16.0 (20A5339d) It still does not work. Navigating a HTML-document does not work when Voiceover is "on". I am still hoping that someone would verify the problem, just so that we know the problem is not ours, but a bug in iOs. Then we can relax and wait for a bug-fix, properly in the final iOs 16. Just installed new beta iOs 16.0 (20A5349b) It still does not work. Navigating a HTML-document does not work when Voiceover is "on". Works without Voiceover. I am still hoping that someone would verify the problem, just so that we know the problem is not ours, but a bug in iOs. Then we can relax and wait for a bug-fix, properly in the final iOs 16. Thanks for the continued testing. I haven't been able to reproduce this but it does seem really important, so I think the next best step would be to file a Feedback via Feedback Assistant. This Feedback gives us additional diagnostics that will be helpful in finding the issue. In this Feedback, please note the time (or times) you reproduced this bug so we can correlate those times with diagnostics. If possible, it would be helpful to attach any of the HTML files you've reproduced the issue with to the Feedback. Also, attaching a screen recording of the issue to the Feedback would be really useful. https://developer.apple.com/bug-reporting/ Created attachment 461686 [details]
Members Magazine
I will try the Bug-Report-App. In the meantime, I have attached n issue of our Members Magazine. It is send to our blind members as an attachment to an e-mail. When we open it, we can navigate it using the index in the start of the document. When Voiceover is turned on, we cannot. When activating a link I can visually see the HTML-reader jumping to the paragraph, but it immediately jumps back to the headline. Just to clarify. I am an IT-technician working for the Danish Association of the Blind. Everyone I have spoken to reports the same: It used to work; now it does not. I just hope that someone at Apple will recognize the error. If so, we would know that it is not us, who have some sort of error in the HTML. And we could relax and just wait for a bug-fix update. I will now attach a different HTML with a completely different context. Just to show that the Members Magazine id not the problem. Created attachment 461687 [details]
A PC-Audit file
Another HTML files that we can not navigate using Voice Over
I'm sorry, I believe I misunderstood your bug — I thought you were saying all HTML was completely unnavigable with VoiceOver. In the document you have attached, I can reproduce an issue where when I have VoiceOver active and click on a link, focus jumps to the top rather than to the middle of the document as is intended. Sorry for the misunderstanding. And a large THANK YOU for the part of "I can reproduce an issue where when I have VoiceOver active ...". It has taken me three weeks to get someone to acknowledge the error :-) We are now looking forward and hoping for a bugfix. Still testing on different iPhones. Updating when they arrive. Trying both iOs 16beta (16.0 20A362) and iOs 15.7. Still it does not work. Any idea to when Apple engineers will fix this problem. Sorry to repeat myself: Many blind people are looking forward to a solution so that they again can benefit from the technology in their phones that is supposed to work, but does not. (In reply to BUR from comment #14) > Still testing on different iPhones. Updating when they arrive. Trying both > iOs 16beta (16.0 20A362) and iOs 15.7. Still it does not work. > Any idea to when Apple engineers will fix this problem. > Sorry to repeat myself: Many blind people are looking forward to a solution > so that they again can benefit from the technology in their phones that is > supposed to work, but does not. We can't provide any specific timeline, but a fix is in progress. Thanks for your patience! Some time ago a 16.xx.xx (forgot) Beta was released. The bug was fixed!!! Therefor I hoped it would be included in the newest official release. However, unfortunately it was not in the newly released 16.1 Still waiting... The bug was in an outside component, so moving this to RESOLVE | MOVED. We believe this bug fix was shipped in iOS 16.1 and newer. |